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  2. Frequently Asked Questions

Frequently Asked Questions

What are the procedures for booking a follow-up appointment and the related charges?


How can I access examination documents, prescriptions, reports, etc., after the doctor's consultation?


Can health insurance declarations be made through Happ?


What should be done if the doctor does not attend the appointment without prior notice?


What should be done in case of a technical problem preventing the consultation from taking place?


How to use the "Ask the Doctor" feature?


How can I make an appointment with a doctor?


How long does it take for the doctor to respond to questions?


What happens if the doctor cancels the appointment?


Happ's general vision & mission


Happ payment system security


What is the difference between the Happ profile and the health profile?


How can I view my invoice?


What should be done in case of a technical problem during a video call?


How to use the video call application?


Can I transfer my data from the hospital here?


How is the refund processed for a canceled appointment?


Are there any payment methods other than credit cards?


How do I become a member?


What should be done before joining an online appointment?


What are the rules for appointment changes/cancellations?


How do I cancel an appointment?


How are reminders/information provided before an appointment?


Is there an installment payment option?


Is it necessary to enter credit card information for membership?


Is membership paid?

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