Frequently Asked Questions

If a follow-up appointment has been defined by the doctor, it can be booked through Happ within the specified time. Follow-up appointments are free of charge.

You can access the examination form filled out by your doctor for your relevant appointment from the "My Previous Appointments" section.

You can access the examination form filled out by your doctor for your relevant appointment from the "My Previous Appointments" section. You can complete the insurance provision process by contacting your insurance company with your invoice and examination form.

If your doctor does not attend the appointment within 10 minutes after the consultation starts without canceling the appointment in advance, your appointment will be automatically canceled, and the appointment fee will be refunded to you.

If you experience a technical problem, you can reach us at +90 216 606 42 77. In case the technical issue cannot be resolved, the appointment will be canceled, and a new appointment can be scheduled.

After your appointment with the selected doctor, a certain number of questions can be asked, as permitted by the doctor. You can write and send your questions to your doctor.

From the "Online Doctor" section in the menu, after selecting the desired specialty and doctor, if you don't have an account, complete the registration process and make the payment, and your appointment will be created.

Your doctor will respond to your questions within 48 hours.

In the event that your appointment is canceled, you will be notified via the Happ platform and your payment will be refunded.

Mission: To focus on the individual, empowering them to manage their health, and to guide them with personalized support.
Vision: To lead the digital transformation of the healthcare ecosystem.

Payments on Happ are made with the Mobile Express guarantee. Mobilexpress protects you against online threats with its PCI DSS Level 1 compliant infrastructure and AI-powered fraud prevention tools.

The Happ profile is where you enter your personal information (age, gender, etc.). The health profile is where you can add and view your health history.

You can view your invoices in the "Documents" section under "My Profile".

In case of a technical problem, you can contact us at +90 216 606 42 77.

From the "My Appointments" section, click on your upcoming appointment to view patient details, and press the "Start Call" button to begin the call.

You can manually add your past health data to the system. In the "My Profile" section, under "My Documents", you can select the relevant field and upload your documents.

The refund for the canceled appointment will be processed as soon as possible, depending on the bank.

You can make payments for your appointments using credit cards, bank cards, or virtual cards.

You can download the Happ app from the AppStore or GooglePlay stores, or log in via the Happ website. After entering your name, surname, email address, and phone number, you can become a member, and your membership will be activated after you grant the necessary permissions.

Before joining the online appointment, we recommend checking your internet connection, camera, and microphone settings. You should be ready at least 5 minutes before your online consultation time.

You can find the cancellation and change rules in your user agreement.

Appointment cancellations can be made by clicking the "Cancel" button next to the scheduled appointment in the "My Appointments" section. The reason for cancellation must be entered in the open page. Appointment cancellation is subject to the conditions in your user agreement.

Appointment reminders are sent via the communication channels you have allowed, one day before the appointment and 15 minutes before the start of the appointment.

Installment options for healthcare expenses vary depending on the bank. You can obtain information about this from your bank.

It is not mandatory to enter credit card information to create a membership.

Membership on Happ is free of charge.