How to Change Your Family Physician? A Step-by-Step Guide Using e-Government and MHRS

A family physician change is completed through the Ministry of Health’s “Aile Hekimi Değiştirme” service on the e-Government Portal. MHRS is used not to change the registered family physician but to arrange an available appointment with the current or newly assigned physician.

Before beginning, you can check your current physician and registered family medicine unit through the “Aile Hekim Bilgisi Sorgulama” service on e-Government. After the change, the same service can be used to confirm whether the new registration has appeared in the system. Both Ministry of Health services are provided through e-Government with identity verification.

Relocation, difficulty reaching the family health centre, unsuitable working arrangements or a preference to continue regular health monitoring with another physician may lead someone to request a change. However, the preferred physician must be available for selection according to current capacity, registration rules and restrictions displayed on the transaction screen.

Where Is a Family Physician Change Completed?

The official digital channel for changing a family physician is e-Government. The Ministry of Health lists “Aile Hekimi Değiştirme”, “Aile Hekim Bilgisi Sorgulama”, the e-Nabız Personal Health System and MHRS as separate services on the e-Government Portal.

The distinction is important:

• Family Physician Change: Used to select a new family medicine unit.
• Family Physician Information Query: Used to check your registered physician.
• MHRS: Used to arrange family physician and hospital appointments.
• e-Nabız: Used to monitor medical records, prescriptions, tests, reports and appointment information.

Although MHRS allows users to select doctors and appointments, it does not complete the change of the registered family physician. The dedicated service on e-Government must be used.

How Do You Change Your Family Physician Through e-Government?

A family physician change can be completed through several basic steps. Screen names and selection fields may change as the system is updated, so the current instructions displayed during the transaction should be followed.

1. Sign In to the e-Government Portal

Open the e-Government website or mobile application and sign in to your account. Identity verification is required to use the family physician change service.

Available verification methods include:

• e-Government password
• Mobile signature
• Electronic signature
• Turkish identity card
• Internet banking

These methods are listed on the official Ministry of Health family physician change service.

2. Check Your Current Family Physician

Enter “Aile Hekim Bilgisi Sorgulama” in the search field to view your current registration. The screen may show the physician’s name, family medicine unit and related family health centre.

It may be useful to check whether the former family physician is still registered after relocation. Updating an address does not remove the need to verify the family physician registration separately.

3. Open the “Aile Hekimi Değiştirme” Service

Search for “Aile Hekimi Değiştirme” on e-Government and select the Ministry of Health service.

The transaction screen may display the current physician and fields for selecting a new unit. Only physicians or units available under current rules may be listed.

4. Review Province, District and Family Health Centre Options

Select the province, district, family health centre or family medicine unit from the options displayed. If a preferred physician is not listed, capacity, registration limits or current administrative rules may be the reason.

Consider the following when choosing:

• Suitability for your work or school route
• Ease of access to the family health centre
• Regular health monitoring needs
• Pregnancy, childhood or chronic disease follow-up
• Communication and operating arrangements
• Registration of other family members

Family physicians provide not only prescriptions but also vaccination, screening, chronic disease follow-up and preventive healthcare.

5. Select the New Family Medicine Unit

Choose the family medicine unit that best meets your needs. The screen may show the physician’s name, unit number or family health centre.

If a physician is not listed, it may not be possible to add the name manually. You may review another unit at the centre or contact the family health centre.

6. Review and Confirm the Application

Check the selected province, district, centre and family medicine unit carefully. Selecting the wrong unit may result in waiting periods or transaction restrictions before another change can be requested.

Read the information or confirmation statement shown on the screen and complete the application. Check the status screen confirming that the application has been received.

7. Monitor the Change

The new registration may not always become active immediately. Follow the application status and effective date shown on e-Government.

After an appropriate interval, return to the “Aile Hekim Bilgisi Sorgulama” service to confirm whether the new physician has been registered.

Can You Change Your Family Physician Through MHRS?

No. MHRS does not change the registered family physician. It is the Central Physician Appointment System used to book appointments with physicians and healthcare institutions under the Ministry of Health. MHRS and the family physician change service are offered separately through e-Government.

After the change has been completed through e-Government and the new registration becomes active, MHRS may be used to arrange an appointment.

MHRS may be used to:

• Book a family physician appointment
• Arrange hospital and outpatient clinic appointments
• View existing appointments
• Manage appointment dates and times
• Review available physicians and healthcare facilities

The appointment area in e-Nabız also redirects users to MHRS to arrange appointments.

How Do You Book a Family Physician Appointment Through MHRS?

After the new physician appears as active in the system, available appointments may be reviewed through the MHRS website, mobile application, e-Government connection or the ALO 182 telephone service.

1. Sign In to MHRS

Sign in through the MHRS website or mobile application. You may also access the Central Physician Appointment System through e-Government after identity verification.

2. Open the Appointment Section

Select the appointment option on the main screen. Depending on the current interface, hospital, family physician or general appointment options may be displayed.

3. Select Family Medicine

Open the family medicine or registered family physician option when it is shown. If the new registration is not yet active, the previous physician may appear or an appointment option may not be available.

In that situation, check the family physician information again through e-Government.

4. Select an Available Date and Time

Choose an available appointment time. Appointment and operating arrangements may differ between family health centres.

5. Confirm the Appointment

Review the date, time, physician and healthcare centre information and confirm the appointment. Cancel it in time when you cannot attend.

What Is the Role of e-Nabız in the Change Process?

e-Nabız is used mainly to manage personal health records and monitor current health information rather than as the primary channel for changing a family physician. Users may sign in through e-Government and view examinations, prescriptions, reports, test results and appointments.

Changing a family physician does not delete previous health records. e-Nabız allows health data created by different healthcare institutions to be managed through one system.

Available information may include:

• Healthcare facility visits
• Prescriptions
• Medicine and health reports
• Laboratory results
• Radiological images
• Allergy and diagnosis information
• MHRS appointments
• Health-data access preferences

Access to health information may be managed through e-Nabız sharing and permission settings. According to the official help page, records may be viewed by physicians authorised by the user or by people given permission through the sharing function.

Can You Change Your Family Physician Without Changing Your Address?

An address change is not the only reason for requesting a different family physician. When the e-Government service displays an eligible family medicine unit, an application may be submitted without first changing the registered address.

However, there is no guarantee that every preferred physician can be selected. Options may be limited by:

• Registration capacity
• Residence and service-area information
• The date of the most recent physician change
• Current administrative rules
• Temporary system restrictions

When you have moved permanently, updating your official address may improve access to nearby family health centres and continuity of care. You may then review local options through the e-Government change service.

Can You Visit a Family Physician in Another City?

When staying temporarily in another city, you may contact a nearby family health centre and ask about available services. The practical process may depend on the centre’s capacity, operating arrangements and the type of healthcare needed.

A permanent change may not be necessary for a short trip. However, local registration may be more practical during a long stay or when you need:

• Regular medicine and chronic disease follow-up
• Pregnancy monitoring
• Infant and child follow-up
• Vaccination
• Cancer and chronic disease screening
• Regular measurements and assessments

When an acute or emergency health concern develops in another city, seek the appropriate nearby healthcare service rather than focusing only on changing the family physician registration.

When Does the Change Become Active?

The activation time may vary according to the application date and current system rules. Instead of estimating a fixed period, follow the status and effective date displayed on the transaction screen.

To confirm the registration:

• Open the Family Physician Information Query service.
• Check the registered physician and unit.
• Review the family medicine appointment area on MHRS.
• Contact the new family health centre when necessary.

Waiting until the new physician appears in the system may prevent registration inconsistencies when booking an appointment.

What Should You Consider When Choosing a Family Physician?

The decision should not be based only on selecting the nearest centre. Accessibility is important for preventive healthcare and chronic disease follow-up.

Consider:

• Whether the centre is easy to reach
• Compatibility with work or school hours
• Regular monitoring needs
• Pregnancy or child follow-up
• Availability of basic services
• Communication with the centre
• Whether having family members at the same centre would be useful

Rather than relying only on online comments, review the official unit information and your own healthcare needs.

What Should You Do When the Preferred Physician Is Not Listed?

A physician not appearing on the e-Government list may still be working at the centre. The unit may not accept new registrations, may have reached capacity or may not be available under current selection rules.

You may:

• Confirm the province and district selections.
• Check the official name of the centre.
• Review other physicians at the same centre.
• Try the transaction again later.
• Contact the family health centre.
• Ask the District Health Directorate for current guidance.
• Contact e-Government or e-Nabız support.

A verbal request alone does not confirm the change. The current physician should appear through the official information-query service.

Are Health Records Deleted After Changing the Family Physician?

No. Previous examination, prescription, report, test and imaging records remain available. e-Nabız provides access to personal health information created across different healthcare institutions.

The information visible to the new family physician may depend on your permissions and sharing preferences. Review the access options in your e-Nabız profile.

It may be useful to prepare:

• Recent laboratory results
• A regular medicine list
• Chronic disease reports
• Imaging results
• Vaccination and screening information
• Recent specialist recommendations

How Does a Change Affect Appointments?

Family physician registration and MHRS appointments are separate system transactions. Existing appointments should be reviewed separately after submitting a change request.

When you have an upcoming appointment with the former physician:

• Check whether it remains active.
• Wait until the new registration appears.
• Cancel the previous appointment when appropriate.
• Book an available appointment with the new physician.
• Contact the centre when the status is unclear.

MHRS is used to book and manage appointments; existing appointments should not be assumed to update automatically after a family physician change.

Where Should You Seek Help When the Change Cannot Be Completed?

First read any warning displayed on e-Government. If the problem continues, contact:

• Your current family health centre
• The preferred family health centre
• District Health Directorate
• Provincial Health Directorate
• e-Government support
• e-Nabız support
• ALO 182 for MHRS-related matters

Official guidance from the relevant healthcare institution or public system should be followed for registration changes.

Frequently Asked Questions About Changing a Family Physician

Can I change my family physician without changing my address?

You may apply through e-Government when the system displays an eligible family medicine unit. Availability depends on capacity and current system rules.

Can I visit a family physician in another city?

During a temporary stay, contact a nearby family health centre about available services. Local registration may be more practical for a long stay and regular monitoring.

Can I change my family physician through MHRS?

No. MHRS is used for appointments. The change is completed through the Ministry of Health’s Family Physician Change service on e-Government.

Does the change become active immediately?

Not every application becomes active immediately. Follow the status on e-Government and confirm the new physician through the Family Physician Information Query service.

Are previous test results deleted after the change?

No. Previous tests, prescriptions, reports and examinations remain in the e-Nabız health history. Access preferences may be managed through e-Nabız.

Plan an Online Doctor Consultation With Happ Health

The official family physician selection and change process is completed through the Ministry of Health’s e-Government service. Happ Health does not replace this public registration process or assign family physicians.

When you cannot reach your family physician, are unsure which medical specialty to choose or need initial guidance for a non-emergency concern, you may arrange an online doctor consultation through Happ Health. A physician may assess your symptoms and available results and advise whether an in-person examination, laboratory test or specialist consultation is needed.

Do not wait for an online consultation or routine family physician appointment when severe chest pain, serious shortness of breath, altered consciousness, uncontrollable bleeding or rapidly worsening symptoms are present. Seek emergency healthcare.

This content is intended for general information. Public system interfaces and transaction rules may be updated. Follow the current guidance displayed by e-Government, the Ministry of Health, e-Nabız and MHRS.

References

• Republic of Türkiye e-Government Portal, Ministry of Health – Family Physician Change
  https://www.turkiye.gov.tr/saglik-aile-hekimi-degistirme
• Republic of Türkiye e-Government Portal, Ministry of Health – Family Physician Information Query
  https://www.turkiye.gov.tr/aile-hekim-bilgisi
• Republic of Türkiye e-Government Portal, Ministry of Health – Central Physician Appointment System
  https://www.turkiye.gov.tr/saglik-bakanligi-merkezi-hekim-randevu-sistemi
• Republic of Türkiye Ministry of Health – Central Physician Appointment System
  https://mhrs.gov.tr/
• Republic of Türkiye Ministry of Health – e-Nabız Help and User Guide
  https://enabiz.gov.tr/Yardim/Index
• Republic of Türkiye Ministry of Health – e-Nabız Personal Health System
  https://enabiz.gov.tr/