Frequently Asked Questions

Happ Health is a digital health platform that brings together online doctor, psychologist and dietitian consultations, home healthcare and Check-Up services from the specialist physicians of Medical Park and Liv Hospital in a single app. Secure video consultations are provided through infrastructure approved by the Turkish Ministry of Health. You can book your appointment through the Happ Health app, consult your doctor online, and view your e-prescription or report instantly.

Online doctor consultations, online psychologist sessions, online dietitian consultations, home healthcare services and online Check-Up packages.

Yes. Consultations are end-to-end encrypted, are not recorded, and take place only between you and your doctor. Data is stored in accordance with KVKK and GDPR standards. Our data infrastructure is certified to the ISO 27001 Information Security Management System. All data is protected in encrypted form on secure servers located in Turkey.

You can create your appointment by selecting a specialty and doctor from the “Online Doctor” menu in the app and completing the membership and payment steps.

Service hours of our specialist psychologists, dietitians and doctors on Happ Health vary by specialty. All our specialists are available between 09:00 and 24:00.

You can cancel or change your appointment from the “My Appointments” section of the app. This is free of charge up to 2 hours before the consultation.

Changes can be made within the periods specified in the user agreement. Fees for cancelled appointments are refunded within a few days, depending on your bank.

You receive a notification through the Happ app 1 day before and 15 minutes before your appointments.

If your doctor has scheduled a follow-up appointment, you can book it free of charge through Happ within the specified period.

Check your camera, microphone and internet connection. Be ready in the app 5 minutes before the consultation.

If you experience a technical problem, you can call our call center at +90 216 606 42 77 or contact us via our WhatsApp line. If the issue cannot be resolved, your appointment is cancelled and rescheduled.

If your doctor does not join the consultation within 15 minutes, the system notifies you. If the consultation with the doctor does not take place within 1 hour, your appointment is cancelled and your payment is refunded.

All doctors work within Medical Park and Liv Hospital, and are specialists whose diplomas are verified and approved by the Ministry of Health.

You can access the examination form completed by your doctor, your prescription and your reports from the My Past Appointments section.

Yes. Doctors can issue an e-prescription and report when necessary.

Online doctor consultations take place via a secure video connection through the Happ Health app or website. At your appointment time, simply log in to your account and tap “Start Consultation.” Throughout the consultation, you can communicate one-on-one with your doctor and complete your examination remotely.

Yes. Happ Health doctors can issue an e-prescription when they deem it necessary. After the appointment, you can access your e-prescription from the “My E-Prescriptions” section of the Happ Health app or website.

No. E-prescriptions issued through Happ Health are not covered by SGK. You can obtain your medicines from pharmacies for a fee.

Home healthcare is suitable for people with limited mobility, elderly individuals, or users who prefer care at home. Services such as nursing support, IV drip monitoring and blood sampling are provided at home by professional healthcare teams.

Online Check-Up is the process of having your test results evaluated by doctors in a digital environment. All tests are performed at laboratories, the results are uploaded to the Happ Health app or website, and are interpreted by a specialist physician. This way, you can easily track your health status online.

In the Happ Health app, you can easily choose the therapist best suited to your needs and preferences. By viewing each specialist psychologist's profile, you can learn about their area of expertise, experience and approach to treatment, and choose the therapist that is right for you.

Psychological tests are scientific measurement tools used to assess an individual's emotional, mental and behavioral characteristics. The tests applied in the Happ Health app help users better understand themselves and help specialist psychologists plan the support process accurately. All tests are conducted by qualified clinical psychologists in accordance with scientific standards.

No. Psychological tests are not used to make a diagnosis. These tests are used to understand an individual's current state and to plan the psychological support process. The authority to make a diagnosis belongs only to medical doctors such as psychiatrists.

Payments are made securely through the Happ Health app by credit card or digital wallet. Transactions are protected by the 3D Secure system. Private health insurance and SGK are not valid.

Yes. You can create an appointment on behalf of your family members or children through the Happ Health app. After adding your family members using the “Add as My Relative” option in your profile, you can select a doctor or specialist on their behalf.

No. Psychologists do not have the authority to prescribe psychiatric medication. Only psychiatry specialists or authorized general practitioner/psychiatrist doctors can prescribe medication. If you want psychological support through the Happ Health app, you can consult psychologists, and you can be referred to a psychiatry specialist if medication is needed.

Payments are processed under the assurance of Mobilexpress. They are protected by PCI DSS Level 1 compliant infrastructure and fraud prevention systems.

Payment can be made with a credit, debit or virtual card.

Installment options for health expenses vary by bank. You can get information from your bank.

You can access the examination form from the My Past Appointments tab and complete the provision process by submitting it to your insurer along with your invoice.

The fee for a cancelled appointment is refunded as soon as possible, depending on your bank.

Yes. Thanks to the e-Nabız integration, your hospital data can now be automatically transferred to the Happ Health app.

All your personal and medical information is stored in encrypted form and is not shared with third parties.

No. Consultations conducted through Happ Health are never recorded in any way. All sessions take place only between the client and the specialist, and data is protected in accordance with privacy principles.

You can download the app from the App Store or Google Play, or sign up on the happ website. You can create your membership by entering your name, email and phone information.

Membership is completely free. A credit card is only requested when booking an appointment.

No. Happ should not be used in medical emergencies. In such a situation, call 112.

For any questions and technical support, you can reach us at +90 216 606 42 77.