How Does My Health Card Work?
With the Happ Health Health Card, you earn hearts with every payment you make. As your collected hearts reach certain thresholds, exclusive healthcare services are unlocked—giving you extra benefits for your health. 💙
View My Health CardStep-by-Step Loyalty Program
Choose a Healthcare Service
Select Home Care, Check-Up, or any other healthcare service and complete your payment.
Earn 1 Heart with Every Payment
With every successful payment, 1 heart is automatically added to your Health Card. For the Instant Doctor service, you earn 2 hearts.
Hearts Add Up, You Get Closer
Your hearts accumulate, and as you approach the reward threshold, the system keeps you informed.
Check-Up Reward at 20 Hearts
When you reach 20 hearts, your Check-Up reward is activated and you can take control of your health.
Heart Validity Period
Unless otherwise stated by Happ Health, hearts earned during initial membership registration and hearts earned through service purchases are valid for 1 year from the date they are earned.
Unless a different validity period is specified, hearts earned through seasonal campaigns, special packages, or service-specific promotions must also be used within 1 year from the date they are earned.
Hearts that are not used within the specified validity period will be automatically deducted from your Health Card account.
Happ Health reserves the right to make changes to campaign terms and conditions and to the heart earning process.
Frequently Asked Questions
What is the Health Card?
The Health Card is a loyalty program exclusive to Happ Health members. After joining the app, you earn hearts for every healthcare service payment you make. When your accumulated hearts reach 20, your Check-Up reward is unlocked, and you can book your free appointment directly through the app.
How do I earn hearts?
For every successful healthcare service payment made via Happ Health, 1 heart is automatically added to your account. You can earn hearts across all service types. Your earned hearts are displayed instantly in the “My Health Card” section.
How can I use my reward?
Once you reach 20 hearts, your Check-Up reward is automatically activated. To use it, simply select your hospital and choose an available appointment date in the app. After completing the process, your Check-Up reward and appointment details will appear in the “My Orders” section.
Do hearts expire?
Yes. Earned hearts are valid for 12 months. Hearts that reach their expiration date are automatically removed from your account. You can track all heart activity in the “My Health Card” screen.
In which cities is the Check-Up reward valid?
Check-Up rewards are valid at our partner healthcare providers, Medical Park and Liv Hospital. During the appointment booking process, available hospitals in your city will be listed automatically.
Where can I see my rewards?
You can view your earned hearts and active Check-Up reward in the “My Health Card” section of the app. You can easily access this area by tapping the orange heart icon on the home screen.
Will my hearts be deducted in case of a refund or cancellation?
Yes. If your payment is refunded or the transaction is canceled, the heart earned from that transaction will be automatically deducted from your balance. This ensures the loyalty program remains fair and transparent.